What about if I have a problem with my Frolo Dating subscription?

Payments & subscriptions are handled through Apple/Google, so if there is a payment issue you can contact them.

If you have an issue with starting a subscription or an issue on the Frolo App relating to your subscription, please ensure that you have cancelled your subscription via the App or Google store. 

If there is a payment issue, please contact: 

Apple support here

Google support page here

 

For Apple, 

Payment will be charged to iTunes Account at confirmation of purchase

Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period

Account will be charged for renewal within 24-hours prior to the end of the current period

Subscriptions may be managed and auto-renewal may be turned off by going to Account Settings after purchase. More on Apple subscriptions here

 

For Google

When you subscribe:

You’ll automatically be charged each renewal period depending on your subscription terms, for example: weekly, or annually.

If you accept a $0/month trial offer, you'll get an email when your trial is about to end.

At the end of your $0/month trial period, you’ll automatically get charged the amount in your subscriptions terms.

To avoid charges, cancel the subscription before the trial period expires. More on this at Google help centre

If you have an issue with starting a subscription or an issue on the Frolo App relating to your subscription, please contact our support at support@frolo.co.uk.